Introduction of Quick Grievance Redressal Mechanism(QRGM)


The Government has established an internet based Centralised Public Grievance Redress and Monitoring System (CPGRAMS) to facilitate citizens to lodge their grievances from anywhere, anytime for redressal. The System enables Ministries/Departments to take appropriate action and upload the action taken report on the System. The grievances received manually/by post are digitized and uploaded on the System. The citizens can view online the status of action taken on their grievances. The System has provisions for generating various reports for monitoring of the grievances. CPGRAMS has feedback mechanism for rating of the satisfaction level, by the complainant, after redressal.

This information was given today by Minister of State for Personnel, Public Grievances and Pensions, Dr. Jitendra Singh in a written reply to a question in Rajya Sabha by Shri Rajkumar Dhoot.


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